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General FAQ's

What type of paper do you print on?

We currently print on the following paper types.

14pt & 16pt Card Stock - Ideal for business cards and postcards. Comes in matt dull finish and uv/high gloss finish.
100 Pound Gloss Book - Great for flyers and brochures. Comes with aqueous coating.
100 Pound Linen - A very nice stock if you like textured paper.
70 Pound Linen - Classic Linen is truly elegant; a basic requirement for crisp business presentations. Ideal for matt letterhead and envelope.
70 Pound Premium - Smooth finish (no texture). Ideal for letterheads, envelopes, writable flyers and brochures.

If you'd like to see the quality of our print materials, please request a free sample package.

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Do I receive proofs prior to print?
If you designed online then you will see a proof online which you will need to approve. For any other product you will be sent an online proof which will need to be approved prior to printing.

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Will my order look exactly the way it does on my monitor?
The layout and graphics will look exactly the same as the online proof, however we cannot match the color seen on your monitor since we cannot compensate for a color variance on each customer's monitor.

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How can I send you my picture to put on my order?

After placing an order you will be given an option to upload a file.

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How will I know the status of my order?
Anytime the status of your order changes, you will receive an email with the new status. The update will also be available for viewing in your account.

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Do you offer terms or can you bill me?
No. We require payment in full prior to any order being completed. We accept Paypal, Visa, Mastercard, American Express, Discover and checks. Please note checks must be cleared before we process your order.

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What do I get with the $15 customization?
Our templates are meant to save you both time and money. Therefore, after purchase all we do is fill in your contact information. If you'd like us to modify the template in any way there is a $15 fee. Some samples of customization are but not limited to:
•Adding an image
•Modifying an existing image on the template
•Adding any extra drawings

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Can I split print quantities?
Quantities cannot be split up. For example, if you need business cards for two people, you will have to place two separate orders.

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Do you offer discounts for quantity orders?
Yes, if you place 5 or more orders at the same time. Please contact us for more information.

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Can I change anything on a template?
Templates are pre-designed pieces created to save you time and money. Therefore, the only thing we can change on a template is the text. We can modify graphics as well for a nominal fee of $15.

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What is 4/0, 4/1 and 4/4?
4/0 = Full color front / nothing on back.
4/1 = Full color front / black & white on back.
4/4 = Full color on front / full color on back.

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What is your turnaround time?
Turnaround times are; next business day, 3-5 business days, 5-7 business days and 7-9 business days. The options are listed on the product's description page.
Please note: Turnaround time is the time it takes to print the order. This does not include shipping.

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When will I receive a proof?
For pre-designed templates, you will receive an email proof within 24 hours (usually same day). For custom designs, you will receive an email proof within 2-3 business days from the date the order is placed.

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Is there an extra charge for UV Coating?
No, all products printed on 14pt or 16pt cardstock come with standard UV coating on color sides.

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If I don't like the first proof, is there an extra charge for corrections?
No, there is no extra charge for corrections.

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Do I need to approve a proof before printing begins?
Yes, we require that you approve the design before the printing process begins. This applies to both custom and pre-designed template orders.
If you designed your business card online you will approve the design before completing your order.

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Can you print something that I have designed?
Yes, we can. Please download and use our production templates. This will ensure the files are correct and will not delay printing in any way.
File Formats We Accept
We recommend saving as a .PDF
You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, and eps
We prefer that you send .PDF and .EPS files with outlined fonts. Remember to add crop marks and flatten your files before uploading. This will ensure the fastest turrnaround time possible.

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What is UV Coating?
UV coating is a durable high-gloss finish that is placed on cards after they're printed. The final result is a product that not only looks great with a High Gloss Shine, but is also better protected from the elements and has extra durability for repeated handling! It also makes the colors brighter and the card look more professional.

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Why does my business card crack around the edges?
Cracking of the edges of a business card occurs sometimes when the card contains high values of ink, as in dark colors. This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

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Can I cancel my order?
You cannot cancel your order if we started the printing process. If your order has not begun the process then you can cancel. Contact us right away if this is the case.

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What kind of folding do you offer?

	Z FOLD A paper fold represented by back and forth folds into three panels.
	TRI FOLD A fold where a three panel piece has both side sections folded inward, one on top of the other each section is approximately 1/3 the length of the piece. Also known as a C-fold or letter-fold.
	ACCORDION FOLD An accordion fold brochure is made by folding a page in equal parts in front of and behind itself. After folding it consists of six panels, three on the front and three on the back
	4-PANEL ROLL FOLD A type of fold where the piece is folded inward at one end and then folded inward again one or more times. It is as if you are rolling the piece up.
	HALF TRI-FOLD A sheet is folded in half and then tri-folded.
	HALF FOLD Folded in half.
	GATE FOLD When both sides of an oversize page fold into the gutter in overlapping layers.
	DOUBLE GATE FOLD Single gate fold, with an additional fold on the center.
	FRENCH FOLD (quarter fold) A french fold brochure is made by folding a page in half in one direction and then folding the folded page in half again in the opposite direction. After folding, it consists of eight panels, four on the front and four on the back.

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